Smartphone Replacement
If a cell phone has to be replaced, the Microsoft 2FA app can also be transferred to the new device by copying the cell phone. But the push notifications still end up on the old device. For security reasons, Microsoft does not allow the app to be transferred to a new smartphone in a functional state. So that these push notificatiosn also arrive on the new device, the new device can be registered using the old device before it is deleted.
NOTE: If the old device is already deleted you have to contact us via helpdesk@miebach.com and create a ticket. We have to reset your 2FA credentials then. After the reset pls follow these instructions Setup 2FA Account at mobile device | Knowledge Base | Miebach IT - Helpdesk to setup 2FA at your new device.
To do this, remove
all miebach accounts in the new app and then click on the + in the top right. Then log
in with the Miebach email address and confirm the notification on the old cell
phone or enter the code from the old cell phone. The cell phone is then activated
and should now also receive the push notifications.
The old phone can now be deleted from your device list, and the device itself can also be deleted or reset for resale.
Thank you and best regards,
Your Miebach IT - Helpdesk Team